FAQs
Dive into our replies to some of the most frequently asked questions you might have in relation to Uncommon Runner. Still in doubt? Please have a look at our contact form to get in touch with our Customer Care team.
Shipping & Delivery
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We aim to process orders between 24-72 hours.
Domestic shipping can take up to 2-8 business days depending on location.
International shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
Shipping rates can vary depending on your region and are calculated at checkout.
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Yes, we offer free shipping for domestic orders over $60.
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Returns & Refunds
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within 30 days after the purchase is made.
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We are proud to offer free returns on all orders.
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Unfortunately, we are unable to process exchanges. Please create a new order for the required item, and start the return process for the product you wish to send back.
Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.