FAQs – Uncommon Runner

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We aim to process orders between 24-72 hours.
Domestic shipping can take up to 2-8 business days depending on location.

International shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Yes, we offer free shipping for domestic orders over $100.
Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Yes, we offer refunds on returns.
If you would like to return your item, please email us hello@uncommonrunner.com referencing your order number in the email subject line.

Please enquire for more information about our Refund policy.
A refund request can be submitted within 30 days after the purchase is made.

We are proud to offer free returns on all orders.
We glady accept exchanges. If you would like a different size, please email us hello@uncommonrunner.com referencing your order number in the email subject line.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.